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Enhance Customer Service Experiences SITXCCS007

Enhance Customer Service Experiences SITXCCS007

SITXCCS007 Enhance customer service experiences

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.

This unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.

This includes indiviuals working in a range of tourism, hospitality and events contexts.

Course covers: provide quality service experience; proactively respond to difficult service situations; resolve customer complaints; and develop customer relations.


This training will be delivered and assessed by Coates Hospitality Services, trading as Australian Training & Consulting (ATAC) - RTO 90886. Statements of Attainment will be issued by ATAC.

This course has no current classes. Please the waiting list.