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Enhance Customer Service Experiences SITXCCS007

This unit describes the performance outcomes, skills and knowledgerequired to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resloving complaints.

This unit applies to those who deal directly with customers on a daily basis and who operate independently or with limitedguidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.

This includes indiviuals working in a range of tourism, hospitality and events contexts

Course covers provide quality service experience, proactively respond to difficult service situations, resolve customer complaints, develop customer relations


This training will be delivered and assessed by Coates Hospitality Services, trading as Australian Training & Consulting (ATAC) -RTO ID 90886. Statements of Attainment will be issued.

Assessments are made against units of competency.
  • Enhance customer service experiences (SITXCCS007)

This course has no current classes. Please the waiting list.