Employment Allrounder - Hospitality Basics
This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5 days.
This specialised training program prepares workers for employment by teaching them how to:
- implement personal hygiene practices to prevent contamination of food that might cause food-borne illnesses, identifying and controlling food hazards following predetermined organisational procedures.;
- extract and serve espresso coffee beverages using commercial espresso machines and grinders;
- follow organisational infection prevention and control policies and procedures including responding to infection risks in organisations that handle food as part of their operations.
This program also includes the non-accredited training:
- Customer Service - 1-day workshop with guest speaker and options to practise service scenarios through role play (CSO202006 Customer Service Skills). Understand the importance of customer service ensuring that organisational standards are being met.
- Personal Presentation - 1-day workshop with guest speaker and options to develop personal presentation style (CSO202019 Personal presentation in the workplace). Understand the importance of presentation ensuring that organisational standards are being met.
Enrolment form
Get a headstart on your enrolment. Download and complete the editable enrolment form for email back to campus.
Is this training funded?
This training is funded by the NSW Government. Eligibility rules apply.
If you think you may be eligible for funded training please download and complete the Smart and Skilled/CSO Declaration for email back to campus. To find out more about the eligibility requirements for funded training please call your local campus or view the funding options on our website.
What to bring
Course program and classes
- Comply with infection prevention and control policies and procedures (HLTINFCOV001)
- Use hygienic practices for food safety (SITXFSA001)
- Prepare and serve espresso coffee (SITHFAB005)
- CSO202019 Personal presentation in the workplace (CSO202019)
- CSO202006 Customer Service Skills (CSO202006)
<h3>This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5
...
<h3>This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5
...<h3>This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5
...<h3>This course bundle prepares hospitality workers to deliver quality products and services that meet customer service, health and hygiene standards. Classes are scheduled to run in campus over 5
...If there isn't a class to suit you, please the waiting list.